Quality comes first at Offbeat Press! We employ the best people, equipment, products, supplies, and techniques to meet the expectations of ourselves and our clients. This Agreement governs your use of the OffbeatPress.com website (Site) and your relationship working with Offbeat Press. Following are the Terms and Conditions when working with Offbeat Press.
INTELLECTUAL PROPERTY
Offbeat Press is committed to the proper and legal use of the intellectual property of others, and we require our users to behave analogously. Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs and written and other materials that appear on the OffbeatPress.com website (collectively the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Offbeat Press. Offbeat Press is the owner of the Offbeat Press, Offbeat Press logo, the OBP monogram, “Quality + Craft + Creativity” slogan, and related elements, including logos, slogans, color schemes, graphics, photos and design trademarks, are licensed for use by Offbeat press from Institutions and other third parties (the “Licensed Marks”). By visiting the Offbeat Press website, you agree to limit your use of Licensed Marks to uses that are directly related to such third parties and to comply with any restrictions or conditions imposed on the use and access of the Licensed Marks by the third parties. Offbeat Press will notify you of such terms if your usage is in violation of such terms. Generally, images on the site should not be used for any purposes other than for use by Offbeat Press. In the event that you wish to use such images, you agree to contact Offbeat Press and verify the legality of using such products prior to doing so. Designs created using by Offbeat Press and images available through our website are in no way the exclusive property of the clients who purchase our work. Offbeat Press retains the right to display such designs or offer them (or variations of such designs) to other clients. Additionally, Offbeat Press has the sole discretion to reject any order that it considers hateful, inappropriate, libelous, defamatory, obscene, profane (according to standards established by the FCC), portraying irresponsible use of alcohol or other substances, advocating persecution based on gender, age, race, religion, disability or national origin, containing explicit sexual content or is otherwise inappropriate for Offbeat Press production. When working with Offbeat Press, you agree to not to create any material that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable, or that infringes on any patent, trademark, trade secret, copyright or other proprietary rights of any third party.
ART GUIDELINES
For full Art Guideline details please visit the Art Guidelines page. All artwork is preferred in vector format at full size as Adobe Illustrator or Illustrator pdf files with all fonts outlined. Raster graphics must be created at full size and at 300 dpi or higher. All multi-color raster graphics should also be layered with each print color on a separate layer. We accept the following hi-resolution file formats: eps, ai, svg, pdf, psd, and tiff. High-resolution jpgs can be used as a last resort for 1-color images. Vector files and color-separated artwork is strongly encouraged. All fonts must be converted to outlines or the font file(s) must be included with artwork. If you have questions regarding the print readiness of your artwork, please contact your graphic designer or our art department. Please do not send any Microsoft files for printing. There are no Microsoft programs that allow users to create hi-resolution graphics for professional printing. If client submits artwork as low-resolution graphics, it may be subject to design charges necessary to re-create the artwork as a print-ready graphic. When artwork is not in print-ready format, we will hold client order and discuss the revisions with the client. Client understands this will probably delay their print order and the client accepts that delay. The new turnaround time begins the next business day from when the new art proof is approved with print quality artwork. If the client has a hard deadline for their print order, additional rush fees may be necessary to meet the rushed deadline. If the client would prefer to have Offbeat Press revise their original artwork ($50/hr) and avoid any delays, please complete the Services Agreement. Offbeat Press’ regular design rate is $75/hr, however we discount our design rate to only $50/hr for all apparel projects that we print at Offbeat Press. Discounted design is only available when the artwork is coupled with a printing order.
ARTWORK CREATION & OWNERSHIP
All artwork, illustrations, & graphic designs created by Offbeat Press are the sole property of Offbeat Press, unless a signed agreement states otherwise. When hiring Offbeat Press creative office, the client is paying an hourly fee for labor, that fee does not include ownership or rights to the artwork. Offbeat Press artwork is available for ownership purchase for an additional cost. All artwork supplied to Offbeat Press, not created by Offbeat Press is owned by the artwork creator or rightful owner. Offbeat Press takes no ownership rights of client supplied artwork and will not reproduce client artwork, regardless of trademark, without the rightful owner’s consent. The client takes full responsibility for the creation, originality, licensing, royalties and all permissions of all elements of the artwork and agrees to relieve Offbeat Press from all possible liabilities in connection with the printing or reproduction of client’s artwork and apparel.
ARTWORK DETAILS
We work with various screen meshes, ink types and printing equipment each specifically designed for different print methods, inks and detail. We have the ability to print very fine detail, like every print process there are limitations. While different ink types and printing methods allow for differing amounts of detail, here are some general rules and recommendations:
ORDER + PROOF APPROVAL
Client understands that proofs are a digital representation of the printed garment. All shirt colors, dimensions and ink colors are not exact as it is impossible to make digital representations an exact duplicate of the printed products. All ink colors are chosen using professional Pantone Matching System, Solid Coated (plastisol) and Solid Uncoated (water-based) ink systems as detailed below. All colors on proofs will vary by digital screen as every screen, monitor, phone and tablet is calibrated differently and will result in slight color variations. Actual shirt colors may vary, as some supplier photos are less than spectacular. Client is responsible for proofing all elements of the order proof, including deadlines, garment styles, colors, size breakdowns, ink colors, print placements, print sizes and related order info to ensure accuracy of the proof prior to approval.
TURNAROUND TIME
Standard turnaround time is 12-15 business days from the time client submits full order details, approves client proof and payment is finalized. Shipping or delivery time to the client is not included in standard turnaround time and should be taken into consideration by the client. Any delays of more than 24 hours in receiving proof approval, client payment or final size breakdowns may delay an order or incur additional fees, if you have a specific completion deadline. All projects with a specific client completion deadline or an “In-Hand Date” should be provided to Offbeat Press staff at the onset of each new project. Offbeat Press is not skilled in mind-reading and cannot guarantee the completion of your order by your deadline if that deadline is not communicated with us with your order submission. When clients have a specific completion deadline, we will do everything in our power to assure you receive your order on or by your deadline date. We take pride in being an incredibly reliable and dependable print shop and we are skilled at assuring your garments are completed by the time and date you need them. Any change to an order deadline submitted after the project approval may incur additional costs or rush charges in order to meet the revised deadline. Additional fees may include expedited shipping fees or rush charges. Offbeat Press is not responsible for missing deadlines due to weather conditions, power supply interruptions, vendor shortages and errors, shipping errors, or any mysterious acts of the Universe. If we expect or foresee any problems in advance, we will notify you and work with you to rectify those issues as quickly as possible. Some services may take additional completion time, including embroidery, patches, artwork and screen-printed posters. Standard turnaround time is subject to change based on current production schedules and product availability.
RUSH ORDERS
Orders with a hard deadline sooner than our standard turnaround time may be subject to rush fees. Rush fees are a percentage of the overall order and added to the overall order. Rush order timelines are based on current production and do not include shipping time. Rush orders from specialty suppliers may require additional costs for expedited shipping from the supplier to Offbeat Press in addition to rush fees. SAME DAY = 200% NEXT DAY = 100% 2 DAYS = 75% 3-4 DAYS = 50% 5-7 DAYS = 30% 8-9 DAYS =15% Each day is considered complete at 3pm because of garment ordering cutoff times.
PAYMENT TERMS
Offbeat Press accepts the following payment options: cash, business check, money order, cashier’s check, and Credit Card (Visa, MC, Amex, Discover). All client projects must be paid when order is placed, unless otherwise pre-approved. Any delay in payment of more than 24 hours may cause a change in order completion or incur rush fees to meet client’s deadline. Payment is due when digital proof is approved. Net Terms: Net terms are only available to select, pre-approved clients, with a credit card stored in our cc processing file. Orders with Net terms should be paid by bank transfer, cash, business check or cashier’s check. Any net terms paid by credit card are subject to the additional processing fee listed above. All unpaid invoices are subject to interest of 1.5%, compounded monthly. There will be a $50 charge for all returned checks.
GARMENT SUBSTITUTION POLICY
It is fairly common that popular garment styles and colors will go out of stock and be unavailable in this industry. Rush orders and orders with specific “in-hands” deadlines are subject to garment/product availability. If client specified garments are unavailable in the time needed to complete and deliver the client’s order, Offbeat Press reserves the right to choose comparable garments at an equal or lesser cost. Should this situation occur, Offbeat Press will do everything in our power to find garments with equivalent garments in color, fabric, fit and style in order to meet client deadlines. If no equivalent garments exist, we will reach out to the client for the client’s decision on how to move forward. Product availability issues are somewhat common and client understands that availability is beyond the control of Offbeat Press. Client agrees to not hold Offbeat Press responsible for product availability issues and accepts that delays may incur if product availability issues arise. If client wishes to opt-out of our garment substitution policy, please complete our Services Agreement for additional options.
PROCESS & PRICING
All prices are subject to garment/product availability. Offbeat Press reserves the right to adjust pricing and policies as necessary based on product and supply costs and industry trends. Please visit the Process + Pricing page for more info.
MINIMUMS
Minimum screen print order is 36qty per design for all apparel printing orders. We have price breaks at various quantities including 48, 72, 144, 288, 500, 1000, 2500, 5000 and higher. Minimum embroidery order is also 36qty per design. Please refer to Contract Printing for contract printing minimums.
ESTIMATES
All estimates are good for 30 days and subject to availability and consistent wholesale pricing.
CONTRACT PRINTING
Please contact Offbeat Press for current contract pricing.
CUSTOMER SUPPLIED GARMENTS
Offbeat Press is not responsible for and cannot be held responsible for the quality of garments that are supplied to Offbeat Press for contract decorating purposes. The customer takes full responsibility for the garments provided to Offbeat Press in transit to Offbeat Press and in the presence and production process at Offbeat Press. Customer garments are not covered by Offbeat Press insurance policies and Offbeat Press cannot be held responsible for lost, stolen or damaged garments. Offbeat Press does not take responsibility for any customer supplied/owned goods. Offbeat Press will not reimburse customers for any customer supplied or owned goods, regardless of the cause of damage, including but not limited to decorating defects.
CHANGES TO YOUR ORDER
All changes to client orders after orders are placed will be addressed uniquely based on the current production process of their order. Any order revisions may result in additional costs, time, or delays.
CANCELLATIONS
Cancellations are subject to a minimum $50 cancellation fee per order, depending on where the order is in production. We do not offer refunds or cancellations once the design creative process or the printing process has been initiated. Cancellations after production has begun, but prior to printing will incur a 40% restocking/cancellation fee + prepress fees + all applicable shipping charges to return garments. All design and pre-press charges are billed at regular price of $75/hr for cancelled orders.
Offbeat Press offers 3 distinct ink options for printing. Each option has advantages and disadvantages as well as somewhat subtle differences. Please educate yourself before choosing the your ink option and please realize that different garment styles, colors and fabrics have different results with each ink option. Client has the first choice in choosing their ink option. If client does not choose an ink preference Offbeat Press will use the ink option that we believe will work best on your garment, given your project details. For more information on the ink options, please check out our Ink Options page.
COLOR MATCHING
All specific colors must be provided as solid Pantone colors as follows for most accurate color matching. Water-based ink colors should be provided as Solid Uncoated Pantone colors. Plastisol inks should be provided as Solid Coated Pantone colors. Ink colors may vary between garments and application based on fabric content, fabric color, apparel brands, garment dyes and print details. Subtle ink color changes may occur based on the above factors. With our Pantone Matching Systems, we can generally match ink colors very closely, but there is always a slight variance. We offer ink swatch tests for close color matching. We do not make any guarantees of exact Pantone Color Matching. If a specific Pantone color is necessary, order ink tests are suggested. Vintage Plastisol inks should never be the chosen inks when color matching is important.
(WB) WATER-BASED INKS
Currently we print about 70% of our orders with water-based + discharge inks. By choosing to print with water-based + discharge inks, the client understands that prints will be softer and colors may be more natural, less vibrant and different fabric dyes and brands will react differently to the inks. Water-based + discharge printing is screen printing + chemistry where the inks soak into the garment, neutralize the shirt dye and leave the pigment behind. The final ink color is only visible minutes after printing and heat curing, when the discharge process is completed. The exact ink color will vary on different garment dyes and different brands. The above stated variances are normal and accepted for all water-based ink orders. Water-based inks are designed for printing on 100% cotton fabrics, but can work with water-based inks on other fabric blends. When printing water-based inks on blends, the ink colors will not be as vibrant, leaving behind a vintage style print or possibly a print that is very subtle. While our office staff is knowledgeable about the suggested use of inks on various fabric blends, garment dyes and more, the client has final approval on the ink choice and the client takes responsibility for approving ink choices. For more info on water-based ink printing, please visit the Water-based Printing page.
WATER-BASED COLOR MATCHING
Offbeat Press mixes water-based inks to uncoated Pantone colors. If a client wants to match a particular color with water-based inks, the color match must be provided as a Pantone Solid Uncoated and garment ink tests should be ordered and approved. We cannot guarantee exact color hues, water-based inks are subject to vary by 1-3 shades. Water-based screen printing inks are designed to print on 100% cotton, natural fibers. Any synthetic material in the fabric (polyester, rayon, nylon, etc) is not absorbent and will weaken the print quality. Printing water-based inks on fabric blends does work, however ink colors will vary. Offbeat Press does not take responsibility for color variances due to printing water-based inks on fabrics that are not designed for water-based inks. For more info on ink colors, visit our Ink Colors page.
(P) PLASTISOL INKS
Plastisol inks are the industry standard and lay on top of garments to cover garments. They are versatile and can work to varying degrees on nearly all fabrics. Plastisol inks are ideal for printing vibrant prints, but can be used in different ways. To achieve vibrant ink colors on dark and specialty fabrics with plastisol inks, it is usually necessary to use an underbase print of white ink and then print the bright color on the white ink. For example when printing a bright yellow ink on a black shirt with plastisol inks, this is a 2-color print: (1) White underbase + (2) Yellow overprint.
PLASTISOL INK COLOR MATCHING
Offbeat Press mixes plastisol inks and vintage plastisol to Coated Pantone colors. If a client wants to match a particular color with plastisol inks, the color match must be provided in Pantone Solid Coated and garment ink tests should be ordered and approved. Plastisol ink colors may vary slightly from Pantone color. Vintage plastisol prints are not recommended when trying to achieve a specific Pantone color. For more info on ink colors, visit our Ink Colors page.
(VP) VINTAGE PLASTISOL INKS
Vintage printing with plastisol inks is used to achieve a more subtle ink color print. To achieve a vintage print, we remove the white underbase print from the equation and only print a single coat of the final ink color(s) on the garment. For example, when printing a yellow ink on a black shirt a vintage print is a 1-color print and the end result will be more of a natural or “faded” print. Vintage plastisol inks are not recommended when choosing to match a specific Pantone color. For more information on the ink options, please check out our Ink Options page.
SPECIALTY INKS
Specialty plastisol inks are designed for specific fabrics and ink additives are necessary for different fabric blends including polyester, nylon, spandex and more. These inks, in addition to metallic inks, glow-in-the-dark and other specialty inks have an additional specialty ink cost. Specialty inks have additional complexities and are not suitable for every design, fabric, or application. For more info on Specialty Inks, please visit the Specialty Inks page.
SCREENS
All screens, art separations, and print processes are owned by Offbeat Press. All screens are reused on a bi-weekly basis and screens are not saved for future orders unless specifically requested based on an estimated reorder within a 3 week window. Screen charges are $20/color with many opportunities to receive free screen charges. Oversized screens are $30/color.
BRAND TAGS
We prepare custom brand tags on high mesh screens in order to minimize the amount of ink printed and maximize the softness of each print. We have 3 standard brand tag ink colors and it’s highly recommended to let us pick the proper ink color combination for your tags. We have the experience to maximize your brand tag visibility and minimize the possibility of your tag being visible on the back of your shirt. Some light-weight and light-colored garments are not ideal for brand tags. If you can see through the back layer of the fabric, your printed tags may also be visible through that fabric. We cannot guarantee that printed brand tags will not be visible through the back of your garments, but we do everything to minimize that possibility. Standard brand tag print location is centered 1/2” below the collar with an allowance of .75” print placement in any direction. Suggested print size is 3” x 3” with a maximum brand tag size of 4” x 4”. Any other brand tag print location or larger print size is considered a custom print location. We strongly suggest not using any distress or textures on your printed tags. For more info on Brand Tags, please visit the Brand Tags page.
FLAW POLICY
Based on client preference, our flaw policy has been determined as follows. We do not charge for misprinted or flawed garments when the flaw or misprint is moderate or substantial in size or impact. All slight flaws (slight misprints, small holes) are provided to clients with a 50% discount. When flaws are discovered prior to printing, we will do our best to replace garments in advance. If flaws are discovered after delivery, they should be brought to our attention immediately. All flaws must be identified within 48 hours of delivery and must be unworn and unwashed. Garment flaws, misprints and defects are subject to approval by Offbeat Press management and should be returned to Offbeat Press for proper credit or order adjustment.
RETURNS
Offbeat Press goes to great lengths to ensure that all orders are filled accurately and on time and are of the highest quality. Accordingly, Offbeat Press accepts returns and will replace garments if and when clients are disappointed by Offbeat Press merchandise for one of the following reasons: (a) the blank items themselves are materially flawed; (b) the quality of the decorating (i.e., the printing or embroidery) is below a reasonable range of expectations; or (c) the design of the final product is materially different from the final design submitted and approved by the client. All returns must be approved by Offbeat Press management. All refunds or replacements are at the discretion of Offbeat Press management.
DAMAGES & OVER/UNDER ALLOWANCE
Screen printing is an industrial art reproduction process where each garment is printed individually. Custom printing can have challenges, especially when it comes to specialty inks, specialty fabrics and specialty garments. Mistakes can happen on any order, including misprints, shirts with holes or stains or shipping and receiving errors. We do our best to ensure all orders are delivered in full as ordered but we have a reasonable allowance for error of plus or minus 5% for all standard orders. Subtle difference between each printed shirt is part of the brilliance of the individuality of screen-printing. Acceptable Error Allowance is the higher of the following: Standard inks and Standard Garments = 3 garments or 5% of the original order. *Water-based inks = 5 shirts or 8%. Specialty Garments or Unconventional Print Locations = 10 shirts or 10%. We do not charge for misprinted or flawed garments and any previously paid for garments damaged during printing are credited to the client account upon order completion. Your final order size could increase or decrease by 5% of the original order for standard inks and garments. The piece price will not change and the garment cost will continue to be invoiced at the original order price tier. If a client is in need of an exact number of shirts, we recommend the client order a few extra, particularly in the case of an order printed with water-based inks, specialty garments, and unconventional print locations. When a client requests an exact quantity we will do our best, but substituted garments may be necessary. See the Garment Substitution Policy for more information. In the event of an under run greater than our Under/Over Allowance, we will reprint the remaining garment quantity.* Reprints and refunds are unavailable for contract printing. *Due to the nature of screen printing with water-based inks, we cannot reprint flaws for original orders of less than 144qty per design. Final credits will be issued after printing is completed, to reflect the total quantity delivered. The total quantity will be within our Under/Over Production Allowance. The piece price will not change from the original order price.
MANUFACTURER VARIANCES
Offbeat Press is not responsible for variances in garment production, including discrepancies in size, color, fit, fabric, feel, or construction. We will work with our suppliers and manufacturers to resolve any manufacturing defects and issue appropriate credits or replacements. When this issue occurs, garments should remain unworn and unwashed so we can address and resolve this situation. Offbeat Press will work with our suppliers to resolve such issue and we will need in depth garment information from our client in order to resolve such issues. Resolutions are determined by our garment supplier and we will do our best to expedite such resolutions and provide credits or reprints as necessary. As Offbeat Press is not responsible for manufacturing defects, we cannot guarantee replacement or credit when such issues arise. We will address each issue individually but any reprints are considered reorders by Offbeat Press and will incur additional fees.
SHIPPING & DELIVERIES
Standard shipping is done by UPS ground for most domestic orders or USPS for small orders and international orders. We will also use freight lines when appropriate for larger orders or deliver when appropriate. Offbeat Press is not responsible for any garments lost, damaged, delayed or lost by our shipping vendors. While that is incredibly rare acts of the universe are outside our control but we will do everything in our power to notify the client and rectify the situation.
SOCIAL MEDIA
Offbeat Press may post social media photos of our process and printed orders that include client artwork and printed goods. Whenever possible we tag clients on social media to share the social love and promote our clients. However some clients prefer secrecy in their projects, to opt-out please complete and return the Offbeat Press Services Agreement.
LIMIT OF OFFBEAT PRESS’ RESPONSIBILITY
Offbeat Press will be responsible for acting only on those instructions sent to Offbeat Press that actually are received and does not assume responsibility for malfunctions in communications facilities not under its control that may affect the accuracy or timeliness of any orders you send. Offbeat Press is not responsible for any losses or delays in transmission of orders arising out of the use of any Internet Access Service Provider or caused by any browser software or any computer virus or related problem that may be attributable to services provided by any Internet Access Service Provider. Offbeat Press is not responsible should you give incorrect instructions or if your credit-card payment is not processed by your credit-card company. The information and materials contained in this Site, including text, graphics, links or other items, are provided “as is”, “as available”. Offbeat Press does not warrant the accuracy, adequacy or completeness of the information and materials on the Site and expressly disclaims liability for errors or omissions in this information and materials. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose or freedom from computer virus, is given in conjunction with the information and materials. In no event will Offbeat Press be liable for any damages, including without limitation, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with this site or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if Offbeat Press, or representatives thereof, are advised of the possibility of such damages, losses or expenses.
INDEMNITY
You agree to defend, indemnify and hold Offbeat press and its affiliates harmless from and against any and all claims, damages, costs and expenses, including reasonable attorneys’ fees, arising from or relating to your use of OffbeatPress.com Site and the Service, your violation of this Agreement, or your violation of any rights of another.
APPLICABLE LAW
This contract shall be governed by the laws of the State of Wisconsin in Winnebago County and any applicable Federal Law. This liability release is for any and all liability for personal of business, financial losses and damage in connection with any activity or accommodation of the above mentioned client business. The client does hereby further agree to abide by all the terms and conditions that are presented by Offbeat Press and agrees and does herby release from all liability and hold harmless Offbeat Press and any of it’s employees representing or related to Offbeat Press.
VENDORS
By doing business with Offbeat Press any business or individual that provides product to Offbeat Press becomes a vendor of Offbeat Press and agrees to follow the following practices. Offbeat Press claims no responsibility for vendor mistakes of any sort, either before shipment or in the shipment process. All products in transit to Offbeat Press remain the sole responsibility of vendor until Offbeat Press possesses the goods. Offbeat Press does not accept any price increases, shipping delay or shipping charges without advance notice and written approval. Any flawed, missing, delayed or incorrect garments or products provided to Offbeat Press as part of any purchase, purchase order or purchase agreement will not be accepted and will not be paid by Offbeat Press at the sole discretion of Offbeat Press, unless stated otherwise in writing. Offbeat Press does not accept responsibility for finding, fixing or correcting vendor mistakes in any way. Any product not accurately provided by vendor cannot be charged to Offbeat Press and will not be paid by Offbeat Press. Any replacement items supplied by vendor must be pre-approved in writing by Offbeat Press. Offbeat Press reserves the right to deny or return any products that do not meet a fair expectation of the product description and does not hold quality resale value to our clients as determined by a fair industry expectation. Any costs related to vendor exchanges, returns or fixing incorrect vendor or manufacturer issues will be solely paid by vendor. Offbeat Press reserves the right to withhold payment without finance charges or interest while issues are being addressed and pending a reasonable resolution. Any disputes not resolved by vendor must be addressed by mediation in the state of Wisconsin and Winnebago County. All vendors agree to hold Offbeat Press harmless from all legal and financial obligation while any disputes or discrepancies are addressed and agrees to provide a reasonable amount of time to provide payment once invoice issues are resolved, in accordance with net terms from the date of resolution.
